Privacy Policy - CraftMiraj by K S Sitarmaker

Introduction

This Privacy Policy explains how our workshop in Miraj, Maharashtra ("we", "our", "us" or "CraftMiraj") handles personal information collected when you browse our website, place an order, or otherwise interact with us. By using this website you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us and information gathered automatically when you use the site, including:

Contact details such as your name, e-mail address, phone number and delivery address when you place an order or subscribe to our newsletter.
Order information, including the products you purchase, quantities, prices and order history.
Payment information processed securely through our payment gateway. We never store your complete card details.
Device and usage data such as browser type, pages visited and referring links, collected through cookies and similar technologies.

How We Use Your Information

To process and deliver your orders, provide order updates and handle returns or exchanges.
To process payments securely and prevent fraud.
To send you our newsletter or promotional updates — only if you have opted in, and you can unsubscribe at any time.
To improve our website, product range and customer experience.
To respond to your enquiries and provide customer support.

Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, keep track of your cart, understand how visitors use the website and improve our service. You can control or disable cookies through your browser settings; however, some parts of the website may not function correctly without them.

Payments and Security

All payments on our website are processed through trusted, PCI-DSS compliant payment gateways (including Razorpay). Payment details are encrypted in transit and communicated directly between you and the payment provider — your financial information never touches our servers.

How We Share Information

We do not sell or rent your personal information. We only share it where necessary to run our service:

Delivery and courier partners, to ship your order to you.
Payment processors, to complete your transaction securely.
Service providers who assist us with hosting, analytics or customer support.
Law enforcement or regulators, where required by applicable law.

Your Rights and Choices

Access, correct or update the personal information we hold about you.
Request deletion of your personal information, subject to legal and order obligations.
Withdraw marketing consent or unsubscribe from our communications at any time.
Opt out of non-essential cookies through your browser settings.

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, meet our legal and tax obligations, resolve disputes and enforce our agreements. When no longer required, your information is securely deleted or anonymised.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at support@craftmiraj.com or call us at 9607588645, or write to us at Craft Miraj, Miraj, Maharashtra, India.