Return Policy - CraftMiraj by K S Sitarmaker

Overview

We want you to be delighted with your instrument. This Return Policy explains how Craft Miraj ("we", "our" or "CraftMiraj") handles returns, exchanges and refunds for orders placed on craftmiraj.com. It applies alongside our Refund Policy and Shipping Policy.

Return Window

You may request a return within 7 days of the delivery date.
The 7-day window is counted from the date the order is delivered to you.
Requests made after 7 days may be declined unless the item is defective or was damaged in transit.
Return requests must be approved by our team before you send the item back. Please do not ship items back without prior approval.

Eligible Items

You are eligible for a return or exchange when:

The item arrived damaged or defective.
The item is returned within the 7-day window and in saleable condition.

Non-Returnable Items

Custom, commissioned or personalised instruments made to your specifications.
Items that show signs of use, damage or modification after delivery.
Items returned without their original packaging, certificates or accessories.
International orders that refused customs clearance and were returned to us at the sender's cost, unless the item itself was defective.
Gift cards and downloadable or digital products.

How to Initiate a Return

E-mail us at support@craftmiraj.com within 7 days of delivery with your order number and the reason for return.
Our team will review your request and confirm whether the item is eligible.
Once approved, you will receive return instructions and the correct address to send the item back to.
Ship the item securely in its original packaging, with the order number clearly written on the parcel.

Condition Requirements

Returned items must be in the same condition in which they were delivered. Please repack the instrument in its original box with the protective padding, certificates and accessories. Items that arrive damaged due to insufficient repacking may be subject to a restocking adjustment or may be refused.

Damaged or Defective Items

If your instrument arrives damaged or with a manufacturing defect:

Refuse delivery or note the damage with the courier, and notify us within 48 hours of delivery with photographs.
We will arrange a return label, replacement or refund as appropriate.
Shipping costs for replacements due to damage or defects are borne by us.

Wrong Item Received

If you receive an item that does not match your order, please contact us within 7 days of delivery at support@craftmiraj.com. We will arrange to collect the incorrect item and dispatch the correct one at no extra cost to you.

Exchanges

We offer exchanges for a different instrument or size, subject to stock availability and any price difference. Exchange requests follow the same 7-day window and eligibility conditions as returns. Any price difference (including shipping charges) will be settled before the replacement is dispatched.

Refunds & Timelines

Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
Refunds are issued to the original payment method (card, UPI or net banking) within 7–10 business days after processing, depending on your bank.
Original shipping charges are not refunded unless the return is due to our error, damage or a defect.
Return shipping costs for customer-initiated returns within India are borne by the customer; we may deduct them from the refund.

Contact Us

If you have any questions about this Return Policy or wish to begin a return, please reach out to us at support@craftmiraj.com or call us at 9607588645, or write to us at Craft Miraj, Miraj, Maharashtra, India.