Refund Policy - CraftMiraj by K S Sitarmaker

Overview

This Refund Policy describes how Craft Miraj ("we", "our" or "CraftMiraj") issues refunds for orders placed on craftmiraj.com. It works together with our Return Policy and Shipping Policy.

When Refunds Apply

A refund may be issued in the following cases:

The item was returned within the 7-day return window in original, saleable condition.
The item arrived damaged or defective, and you notified us within 48 hours of delivery.
You received the wrong item and we could not provide a replacement.
We cancelled your order because the product became unavailable or the order could not be fulfilled.
You cancelled an order before dispatch, subject to the cancellation rules below.

Refund Method

Refunds are issued to the original payment method — the same card, UPI account or bank account used to pay at checkout. We do not issue cash refunds. If your original payment method is no longer available, please contact us at support@craftmiraj.com so we can arrange an alternative.

Amount Refunded

Full product price: refunded when the return is due to our error, damage in transit, a defect, or a cancelled order.
Product price minus original shipping charges: for customer-initiated returns where the item was not eligible for free shipping.
Return shipping costs for customer-initiated returns are borne by the customer and may be deducted from the refund.
Any payment gateway charges already incurred are not refundable unless the refund is due to our error.

Processing Timelines

Once we receive and inspect a returned item, we process the refund within 5–7 business days.
After processing, refunds typically appear on your card or bank account within 7–10 business days, depending on your bank.
For cancelled orders (payment received but dispatch cancelled), refunds are initiated within 3–5 business days of the cancellation confirmation.
UPI and wallet refunds are usually faster than card or net banking refunds.

Order Cancellations

You may cancel an order before it is dispatched. To cancel, contact us as soon as possible at support@craftmiraj.com with your order number.

Orders cancelled before dispatch receive a full refund.
Once an order has been dispatched, a cancellation is treated as a return and the Return Policy applies.
Custom or commissioned orders cannot be cancelled once work has begun.

Chargebacks & Disputes

If you believe a charge is incorrect, please contact us first at support@craftmiraj.com — we will work quickly to resolve the matter. A chargeback raised with your bank or payment provider may delay resolution and could incur processing fees, which may be deducted from any refund owed to you where the dispute is not found in your favour.

Store Credit

In some cases we may offer store credit for your next order instead of a monetary refund. Store credit has no expiry date and can be used across our full catalogue. We will always confirm this option with you before applying it.

Gift Orders

If an order was placed as a gift, a refund for a returned item will be issued to the original purchaser unless the gift recipient specifically requests otherwise. If only part of a gift order is returned, the refund is prorated and issued to the purchaser.

Delayed Refunds

If more than 10 business days have passed since we confirmed your refund and it has not reached you, please check your bank account again and then contact us at support@craftmiraj.com with your order number. We will investigate and, where possible, trace the refund with the payment provider.

Contact Us

If you have any questions about this Refund Policy, please reach out to us at support@craftmiraj.com or call us at 9607588645, or write to us at Craft Miraj, Miraj, Maharashtra, India.