Shipping Policy - CraftMiraj by K S Sitarmaker

Overview

This Shipping Policy describes how Craft Miraj ("we", "our" or "CraftMiraj") prepares, dispatches and delivers the orders you place on our website. It applies to all miniature and full-size instruments sold through craftmiraj.com, unless stated otherwise on the product page at the time of purchase.

Order Processing Time

Because our instruments are handcrafted and finished to order, please allow the following processing times before dispatch:

In-stock miniature instruments: shipped within 2–3 business days.
Handmade/pre-order instruments: shipped within 8 business days of order confirmation, as noted on the product page.
Custom or commissioned pieces: dispatch time is confirmed individually before payment is taken.

Processing time is counted from the moment your payment is confirmed, not from when the order is placed. We do not process or ship orders on Sundays and public holidays observed in India.

Shipping Charges

Shipping within India is free on all orders above ₹999.
Orders below ₹999 within India incur a flat shipping fee of ₹79, calculated at checkout.
International shipping rates are calculated at checkout based on the destination country, weight and size of the package.
Any applicable customs duties, taxes or import fees for international orders are payable by the recipient and are not included in the shipping cost.

Dispatch & Delivery Times

Estimated delivery times are counted from the date of dispatch (after processing):

Metro cities in India: 2–4 business days.
Other locations in India: 4–7 business days.
International: 7–15 business days depending on the destination and customs clearance.

Please note that delivery estimates are not guaranteed and can vary during festivals, monsoon weather or peak holiday seasons. We are not responsible for delays caused by the shipping carrier or customs authorities.

Order Tracking

As soon as your order is dispatched, you will receive an e-mail with your tracking number and a link to track your package. If you have not received a tracking number within the stated processing time, please reach out to us at support@craftmiraj.com and we will investigate immediately.

Domestic Shipping (India)

All orders within India are shipped through trusted, insured courier partners. Every package is fully insured against loss and transit damage. In the unlikely event that a package is lost or damaged in transit, please contact us within 48 hours of delivery so we can initiate an insurance claim and arrange a replacement.

Careful Packaging

Instruments are delicate by nature. Each item is wrapped in cloth, cushioned with protective foam and packed in a reinforced corrugated box marked Fragile before it leaves our workshop. We take every precaution to ensure your instrument arrives just as it left Miraj.

Incorrect Address

Please make sure your shipping address is complete and correct at the time of order. If you notice an error after placing your order, contact us immediately at support@craftmiraj.com. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-dispatch. Additional shipping charges for re-dispatch may apply.

Delays & Damages in Transit

If an order is delayed beyond the estimated delivery window, we will help you track it and, where possible, initiate a trace with the courier.
If your package arrives visibly damaged, please refuse delivery or note the damage with the courier and notify us within 48 hours with photographs.
Claims made after 48 hours may not be eligible for a free replacement.

Contact Us

If you have any questions about this Shipping Policy or your order, please reach out to us at support@craftmiraj.com or call us at 9607588645, or write to us at Craft Miraj, Miraj, Maharashtra, India.